Patient Journey Programs
Our experience programs augment support strategies to provide patients and caregivers with end-to-end service and deliver consistent positive experiences throughout the treatment journey.
Well designed patient experience programs will win and retain patients and deliver consistent positive experiences resulting in speed to therapy, proper adherence and improved clinical outcomes.
Effectively supporting patients and caregivers throughout their journey with a therapy is mutually beneficial for all stakeholders and augments value for all parties involved. When manufacturers design experience programs that deliver high-touch care and intervention during critical phases of the patient journey , it can not only produce improved clinical outcomes, but will also speed to therapy, improved brand loyalty and collect important patient data.
Our support services include:
Refill reminder calls
Appointment reminder calls
Sample period follow-up and conversion
Web and email follow-up and response
Warm transfers to other departments
Mobile application support
Want to Learn More?
To start the conversation, simply fill out the business inquiry form below or give us a call at 877.245.9660.